When my subscription expires, can I still use the software?

Absolutely. The software will not suddenly stop working, you just will no longer have access to download updates.


Where can I get a trial version?

Simply complete the form on the right hand side of our homepage and you will be emailed links to download all our trial versions.


What's the difference between trial version, free version and purchased version?

The trial versions have the same functionality as the purchased versions, however some restrictions apply to the trial versions. Trial versions are limited to the first 5 published questions in each quiz/survey, or first 5 auction items will be listed. Trial versions have our branding (powered by logo and link) on the front end, the purchased versions do not have any front end branding. Trial versions also have some encrypted source code, but purchased versions included full source code and have no restrictions. There is no time limit or expiry date on the trial versions.

You can transfer your survey or quiz questions from the trial version to the purchased version via the maintenance tab once you've installed the purchased version.

We also offer some free products that do not have the limitations of the trial versions and you can use them indefinitely. Free products may contain our branding (powered by logo and link) on the front end.


Do you accept any other payment methods besides Paypal?


We accept payments via PayPal and we also accept payments through 2Checkout which allows you to use major credit cards.


Can I get an invoice for my purchase?

Yes, invoices are automatically emailed after purchase. You can also download your invoice via the my subscriptions page when you log in. Invoice are issued from Tamlyn Creative Pty Ltd, and for Australian customers all prices include GST.


Do you offer support via phone?

No. We are contactable via email or our support tickets only.


Can I get a subscription longer than 12 months?

Unfortunately our payment gateway has advised that "Currently our banking partners only allow us to support accounts that offer plans one year or below". As such, we can no longer offer 3 year subscription plans. That said, you can purchase multiple 12 month subscriptions using the same account, which will be applied consecutively, with an automatic loyalty discount.


Do you offer a custom development service?

Generally we do not provide a custom development service, but if your requirements are in line with our overall product direction then we consider adding extra functionality to benefit everyone. Also we sometimes provide some custom code to point people in the right direction when they want to customize our products.

Is there an unlimited domain version available?

All our products are now released under the GNU GPL license, so they can be used for unlimited domains.

How can I upgrade from Joomla 2.5 to Joomla 3?

The upgrade of Joomla itself is a one-click process. But that just takes care of Joomla.
Note that many templates and some third party extensions will not work the same or at all after upgrading to Joomla 3.

Regarding BF Survey v2, BF Survey Plus, BF Quiz Plus, and BF Auction Plus, all these products use the same codebase and install files for both Joomla 2.5 and Joomla 3. So just make sure you are using the latest version to ensure you have all the latest bug fixes, and nothing should break when you upgrade from Joomla 2.5 to Joomla 3.

For a detailed step-by-step migration process, see: https://docs.joomla.org/Joomla_2.5_to_3.x_Step_by_Step_Migration

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